The GDPR is now in effect, and if you aren't compliant, your organisation could be at risk.
Compliance with this comprehensive regulation requires an in depth look at data capture consent, where that data flows throughout your organisation and how it is processed and stored.
The contact centre is by its very nature all about customer information. It exists so that everyone using your organisation’s services – whether they are a shopper, a patient, a local citizen or a member – can exchange information with you. As such, it is one of the key focal points of the GDPR.
We've compiled a list of twelve steps and best practices to follow to help you to keep your contact centre on the right side of the GDPR, and to keep your customers’ data – and your own reputation – safe
Download your copy today!