Personal information is today's version of pure gold for fraudsters.
Demographic details alone are highly valuable and sensitive information, such as credit card numbers or user IDs and passwords, are worth a great deal on the black market.
In fact, a single stolen credit card number currently sells for around £25 on the dark web. It's little wonder then that contact centres are a prime target for fraudsters, who are persistently – and ingeniously – looking for new ways to get their hands on your customers’ data.
You may think you have invested in sufficient technology to protect your contact centre and comply with industry regulations such as the Payment Card Industry Data Security Standard (PCI DSS), but are you confident that you have the right systems, processes and people to stay one step ahead of the fraudsters? And have you given enough thought to insider threats?
Fill out the form to the side to contact Semafone today and learn how to eliminate insider threats and make your organisation more secure.