It's no secret that healthcare organizations today face cyber threats from all angles, including internally.
With medical records fetching as much as $1,000 on the Dark Web, it is no surprise that healthcare call and contact centers are prime targets for fraudsters, who are persistently – and ingeniously – looking for new ways to get their hands on your patients’ data. Additionally, the healthcare industry claims the highest breach-related costs of any sector at $408 per recrod and breaches are reported at a rate of more than one per day in the US alone!
You may think you have sufficient processes in place to protect your contact center and comply with regulations such as the Health Insurance Portability and Accountability Act (HIPAA), the Payment Card Industry Data Security Standard (PCI DSS) and a wide variety of state laws designed for protecting personally identifiable information (PII), but are you confident that you have the right systems, controls and people in place to stay ahead of the fraudsters? And have you given enough thought to insider threats?
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